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Questions and Answers

Order and Payment

Is there a minimum order value?

It doesn’t matter how big or small your order is – we’re always happy to receive it!
For orders over €100, you benefit from free delivery.

What payment options do I have?

Credit card, invoice with Klarna, PayPal.
For more detailed information, please click here.

Are personalised mats based on my own design also available?

Yes, you can create a mat with your custom design. Simply go to the "Personalised" menu, choose the desired size and your design. Alternatively, you can click here.

Are personalised mats available in my custom size?

Yes, you can order a solid-coloured doormat in your custom size (in 5cm increments). Simply go to the "Sizes" menu and select "Custom Mono" or click here to get all the information on how to order your desired size.

How do I know if the items are available?

If you see an item in our online shop and it is shown as available, you can be sure it is in stock. The stock is updated daily. If an item is out of stock, unfortunately, you cannot order it.

How can I redeem a discount code?

To redeem a discount code, simply enter it during the checkout process in the shopping cart. Please note that only one discount code can be used per order, and multiple discounts cannot be combined. Also, already discounted items may be excluded from the promotion. For orders over €100, shipping costs will be automatically waived.

Can I cancel or change my order after placing it?

Once you have placed your order, unfortunately, it is no longer possible to change or cancel it.

Delivery and Returns

Can I have my order delivered to a different address?

During the checkout process, you can enter a billing address that is different from the delivery address.

Where is my package?

Once your order has been shipped, you will receive an email with the tracking number. With this number, you can track the current delivery status of your package at any time.

Which courier will deliver my package?

Your order is usually shipped with GLS. However, depending on the package size and delivery address, DHL or UPS may also be selected as the courier service.

How long does delivery take?

The delivery time for in-stock items is approximately 5-10 working days, depending on the destination of the package. We pack and ship the items within 72 hours. Please note: For customizable doormats, the delivery time is up to 14 days.

What should I do if my package arrives damaged?

Please provide us with the exact issue regarding the delivered goods or shipping condition, and ideally send us a photo of the problem so that we can better understand the complaint and offer you an appropriate return option.
Please send us an email at: hello@wash-and-dry.eu

Why was my package returned to the sender?

If there were any issues with the delivery or your delivery address, it is possible that the delivery was unsuccessful and the courier returned the goods to the sender – that is, to us. This can also happen if the goods were delivered to a pickup station and you missed the pickup deadline. We will refund the full price as soon as the goods have arrived back at our warehouse.

Which countries do you deliver to and what are the shipping costs?

You can find all delivery information here.

Is shipping to Switzerland possible?

No, you can find all available shipping options here.

How can I return my order?

You can return unused items free of charge within 14 days of receiving the delivery. We will provide you with a return label. The return will be forwarded directly to our production in Poland.

Where can I find a return label to send back ordered items?

We will be happy to send you the required return label by email. Please simply contact us through our contact form or send us an email at: hello@wash-and-dry.eu

For defective items, you can use our return label here. We kindly ask you to avoid unnecessary returns to help protect the environment together. Thank you for your support!

What should I do if I received an item that I didn't order?

We are sorry that you received an item you did not order. Please contact us so that we can resolve the issue as quickly as possible. You can find the contact form here, or simply send us an email at: hello@wash-and-dry.eu

Products and Care Instructions

Which brands are sold on wash-and-dry.eu?

In our online shop, we mainly offer products from the "wash+dry" brand, known for its quality and variety. This brand includes various categories: wash+dry Design, wash+dry Decor, wash+dry Trendcolour, wash+dry Eco Monocolour, wash+dry Eco Revive.
Additionally, we offer products from other well-known brands: DUNE, Dirt Trapper Mats Design, Dirt Trapper Mats Uni, MATSMITHS, Kleen-Car, and Cape Cod.
The product you select is always clearly indicated on the respective product page, where you will also find detailed information about the benefits and care instructions for each product.

What are the features of the "Dirt Trapper Mats Design" mats and what care instructions should be followed?
  • Stops dirt and moisture instantly!
  • 100% natural surface
  • Decorative, subtle designs
  • Ideal for dog owners
  • Perfect for bathrooms
  • Non-slip latex backing
  • 2-year warranty
  • Sound absorbing
  • Suitable for underfloor heating
  • Made in Great Britain
  • PVC-free
  • Flat, fits under almost any door
  • Made with recycled raw materials
  • Manufactured according to ISO 14001:2015

Care instructions:
Thanks to their washability at 30 degrees, they are easy to maintain. During the first three washes, noticeable lint may occur due to the cotton fibres. Do not use fabric softener. You can spin-dry your Dirt Trapper mat at a high speed.

All product information is available directly on the respective product page.

What are the features of the "Dirt Trapper Mats Uni" mats and what care instructions should be followed?
  • Stops dirt and moisture instantly!
  • Ideal for dog owners
  • Perfect for bathrooms
  • Non-slip nitrile rubber backing with studs
  • Sound absorbing and suitable for underfloor heating
  • Made in Great Britain
  • PVC-free
  • Flat, fits under almost any door
  • Manufactured according to ISO 14001:2015

Care instructions:
Dirt Trapper Uni Mats are washable at up to 40°C. During the first three washes, noticeable lint may occur due to the cotton fibres. Do not use fabric softener. You can spin-dry your Dirt Trapper mat at a high speed.


All product information is available directly on the respective product page.

What are the features of the "MATSMITHS" mats and what care instructions should be followed?
  • Protects the patio floor from grease splatters and stains
  • Extremely slip-resistant, even when wet
  • Weather-resistant
  • Provides top-level foot traction, even in wet conditions
  • Resistant to grease, oil, and chemicals
  • The studded surface offers comfortable and secure footing while grilling
  • Light cushioning relieves joint stress while standing
  • Made in Europe

Care instructions:
Simply rinse with a hose or clean with a broom.


All product information is available directly on the respective product page.

What are the features of the "Kleen-Car" mats and what care instructions should be followed?
  • Surface made from 100% recycled PET bottles
  • Durable and dirt-trapping mat set
  • Protects the paint and the loading edge from scratches
  • Short drying time
  • High heat resistance
  • Non-slip rubber backing
  • PVC-free
  • Made in Europe
  • Light and colourfast

Care instructions:
The boot mat is machine washable at 30 degrees and can be tumble-dried at a low temperature.
Please wash the loading edge protector separately by hand and let it dry flat.


All product information is available directly on the respective product page.

What are the features of the "Cape Cod" mats and what care instructions should be followed?
  • Made from durable, twisted marine rope
  • Handwoven in the USA
  • UV and water-resistant
  • Mold-resistant
  • Reversible design
  • Colourfast
  • Water drains easily

Care instructions:
To clean your Cape Cod mat, simply hose it down. Remove dry dirt beforehand with a brush. If you're in a hurry, just flip the mat over – it’s reversible.

All product information is available directly on the respective product page.

What are the features of the "DUNE" mats and what care instructions should be followed?
  • Suitable for both outdoor and indoor use
  • Perfectly traps moisture and dirt
  • Rain drains well through the deeper grooves
  • Made with a percentage of recycled materials
  • Interesting 3-D surface structure
  • Durable and robust
  • Extremely dirt-resistant due to the mottled surface
  • 2-year warranty
  • Made in Europe
  • Modern design
  • Lightfast colours
  • Completely slip-resistant and highly durable
  • 100% PVC-free
  • Manufactured according to ISO 14001:2015

Care instructions:
For quick cleaning: Shake or tap the mat. For everyday maintenance, regular vacuuming with a smooth nozzle is sufficient. For heavy soiling, the mat can be cleaned with a garden hose or washed in the washing machine at a maximum of 40°C; then lay it flat to dry.

All product information is available directly on the respective product page.

What are the features of the "wash+dry" mats?

wash+dry mats are ideal for covered outdoor areas. On PVC floors, linoleum, laminate, and wooden floors, there may be a color change on the surface due to interaction with rubber-backed mats. wash+dry mats are less optimal for carpeted floors, as they may slip on the surface and not trap dirt effectively.

The mats are known for their high lightfastness. However, it is recommended to protect them from direct, prolonged sunlight, as the colors may fade over time. The mats are frost-resistant and can be used in low temperatures. However, it is recommended to clean them regularly to remove dirt and moisture that may accumulate during winter weather conditions.

Please note the specific product features of the chosen wash+dry mat, which can be found on the respective product page.

What are the care instructions for the "wash+dry" mats?

We recommend washing your wash+dry doormat about 3 to 4 times a year. If you have pets or the mat experiences heavy use, more frequent washing may be necessary. You will be surprised at how long the quality and colour are maintained. Washing improves the functionality of the mat and enhances its dirt-trapping ability.

Please note which wash+dry mat you have chosen, as there are different washing recommendations. These can be found under "Care" on the respective product page.

What does the Oeko-Tex Standard 100 certification mean?

The Oeko-Tex certificate means that the doormat has been tested for harmful substances and falls below the established limits. The certificate ensures that the doormat is free from health-hazardous substances and thus poses no risks to the user.
When purchasing a doormat with the Oeko-Tex certificate, you can be sure that the product has been manufactured according to strict standards and is of high quality.

Are the "wash+dry" mats cut-resistant?

In general, wash+dry mats can be cut without losing more than the cut fibers. It’s best to use a sharp carpet knife from the back. However, by doing this, the manufacturer's warranty will be void, as it may affect the mat's laying, washing, and durability properties.

Don’t hesitate to contact us if you have any questions.

Don’t hesitate to contact us if you have any questions.

We look forward to your order!

Contact us