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Terms and Conditions (GTC)

Terms and Conditions (GTC)

1. Scope

All services provided by the online shop hello@wash-and-dry.efrom KLEEN-TEX (hereinafter KLEEN-TEX) provided to the customer are carried out exclusively on the basis of the following General Terms and Conditions in the version valid at the time of the order. KLEEN-TEX does not recognize any deviating conditions from the purchaser. Regulations only apply if they have been agreed between the online shop and the customer.

Online sales outside the EU are agreed separately.

2. Conclusion of contract

The online shop's offers on the Internet represent a non-binding invitation to the customer to order goods in the online shop. By ordering the desired goods online, the customer makes a binding offer to conclude a purchase contract.

By clicking the “Order with payment” button, you place a binding order for the items in your shopping cart. We will confirm receipt of your order by email immediately after sending the order. A binding contract is concluded upon receipt of this order confirmation.

No purchase contract is concluded for products from the same order that are not listed in the shipping confirmation. The contractual partner is KLEEN-TEX Industries GmbH.

KLEEN-TEX does not offer products for sale to minors.

3. Delivery

KLEEN-TEX delivers with the optimal means of transport. Your goods will be shipped by DHL, UPS or GLS . Delivery takes place within the following EU countries ( Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic and Hungary). The delivery time is approx. 3 to 7 working days.

All items will be delivered immediately if available from stock. In any case, please note the relevant information about the availability of the items in the ordering process. If an item is not available at short notice, we will inform you by email about the expected delivery time, provided we have your address. Your statutory rights are unaffected.

Order and delivery addresses do not have to be the same. The delivered items must be checked with the goods receipt and any incorrect reports must be reported to customer service immediately.

4. Packaging and shipping costs

For delivery within Austria and Germany we charge a prorated flat rate of EUR 6.90, regardless of the number and weight of the items. We deliver free shipping for orders over 100 euros.

For deliveries to Poland the flat rate is EUR 4.90 . Regardless of the number and weight of the items. From an order value of 100 euros we deliver free of charge to the country mentioned.

For deliveries to Belgium, Denmark, France, Luxembourg, the Netherlands and the Czech Republic the flat rate is EUR 14.90 . Regardless of the number and weight of the items. From an order value of 100 euros we deliver free of charge to the countries mentioned.

For deliveries to Bulgaria, Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain and Hungary the flat rate is EUR 19.90 . Regardless of the number and weight of the items. From an order value of 100 euros we deliver free of charge to the countries mentioned.

5. payment

All prices quoted are final prices, which include statutory VAT for sales. The prices apply at the time of ordering.

When you complete an order and proceed to checkout, you will be able to choose from a number of payment methods offered. We offer you the following options: Giropay, credit cards such as MasterCard and Visa, PayPal, instant transfer and purchase on account. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.

With GiroPay carry out your online transfer in the secure online banking environment of your credit institution. This guarantees that sensitive data (PIN/TAN) is only exchanged between you and the bank. No third party has access to personal account and sales information.

paying with Credit card : When you invoice, your card account will be debited with the invoice amount. We accept VISA and MasterCard.

When purchasing by PayPal The amount will be debited to your PayPal account immediately after receipt of the order. Payment with PayPal is only possible online.

The Instant bank transfer works like a normal online transfer with your bank. When making an online purchase, you can carry out the payment process directly using your online bank account details. Thanks to the transaction confirmation, we can process your order and ship the goods immediately.

With secured invoice purchase , you will receive an invoice with a payment request. After the goods have been delivered, you can pay your invoice via bank transfer.

Until full payment, the delivered goods remain the property of KLEEN-TEX Industries GmbH (retention of title according to §§158, 449 German BGB and §1063 Austrian ABGB). If the agreed payment deadlines are exceeded, we must charge reminder and processing fees and these must be paid by the buyer.

6. Promotional vouchers

Promotional vouchers are vouchers that cannot be purchased, but that we issue as part of advertising campaigns with a specific period of validity. Promotional vouchers are therefore purely advertising measures.

Promotional vouchers can only be redeemed within the specified period and only once as part of an ordering process. Individual brands may be excluded from the voucher campaign. Promotional vouchers cannot be used to purchase gift vouchers. Please note that promotional vouchers may be subject to a minimum order value.

7. Gift vouchers

Gift vouchers are vouchers that you can purchase. These can only be redeemed for the purchase of KLEEN-TEX products, but not for the purchase of other gift vouchers. If the credit on a gift voucher is not sufficient for the order, the difference can be made up using the payment options offered.

Gift vouchers and credit can only be redeemed before completing the ordering process. Vouchers can neither be redeemed in CASH nor transferred to third parties.

8th. Right of withdrawal

8.1 Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must

Kleen-Tex Industries GmbH
Fürhölzl 2
6341 Ebbs

Tel: +43 / (0)5372 / 61380
Fax: +43 / (0)5372 / 61380 - 49


inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You will immediately receive confirmation from us of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

8.2 Sample cancellation form

If you want to cancel the contract, please fill out this form and send it back to Kleen-Tex Industries GmbH, Fürhölzl 2, 6341 Ebbs

Tel: +43 / (0)5372 / 61380
Fax: +43 / (0)5372 / 61380 - 49


- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s) - Address of the consumer(s)

- Signature of the consumer(s) (only for paper notification)

- Date
(*) Delete what is not applicable.

8.3 Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we will use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. In no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

If you cannot return the service received to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation.

This does not apply to the transfer of items if the deterioration of the item is solely due to their inspection - as would have been possible in a store.

Furthermore, you can avoid the obligation to pay compensation for deterioration caused by the intended use of the item by not using the item as your own property and refraining from anything that would impair its value.

You do not have to pay compensation for any deterioration caused by the intended use of the item. You are only liable for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, characteristics and functionality of the goods.

We will bear the costs of returning the goods if you use the return label provided by us to initiate a return or if you contact our customer service. Otherwise, you must bear the return shipping costs.

End of revocation

8.4 Exclusion/extinction of the right of withdrawal

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

In the case of delivery of standard mats, this cancellation period does not end before the conclusion of the contract or receipt of the goods by the recipient (or in the case of recurring delivery of similar goods, not before receipt of the partial delivery) and also not before fulfillment of our information obligations, for customers in Germany in accordance with Section 312c Paragraph 2 of the German Civil Code (BGB). in conjunction with §1 Paragraph 1, 2 and 4 BGB-InfoV as well as our information obligations in accordance with §312e Paragraph 1 Sentence 1 BGB in conjunction with §3 BGB-InfoV. or for customers in Austria in accordance with Sections 5e and 5d of the Austrian Distance Selling Act.

The right of withdrawal does not apply to online contracts for the delivery of goods
are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Or that are manufactured according to customer specifications (sampling) or that are not suitable for return due to their nature (personalization of the goods).

Your right of cancellation will also expire prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of cancellation.

9. Warranty

If a guarantee that goes beyond the statutory rights is not expressly stated for the item, the statutory warranty period applies.

If defects in the purchased item occur during the statutory warranty period,

You can, at your discretion, demand the legal claims for subsequent performance, for the elimination of defects or for the delivery of a defect-free item. If any transport damage is discovered to the goods, please report the damage (damage report) immediately to the employee of the delivering company. Any other visible transport damage must be reported in writing to the delivering service provider DHL within 8 days of receipt of the goods at the latest. If subsequent fulfillment takes place through a replacement delivery, the defectively delivered goods must be returned within 30 days.

You can demand further claims for a reduction in price or withdrawal as well as for damages, including compensation for damage instead of performance and compensation for your wasted expenses if the legal requirements are met. We can refuse the type of supplementary performance you have chosen without prejudice if it is only possible at disproportionate costs.

KLEEN-TEX is not liable for defects that arise as a result of incorrect handling, normal wear and tear or external influences. If repairs are carried out on the goods by yourself or by third parties without written consent, the warranty claim against KLEEN-TEX expires. The assignment of the customer's claims is excluded.

10. Liability

The online shop is liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees occurs regardless of fault. The online shop is liable for slight negligence exclusively in accordance with the provisions of the Product Liability Act, due to injury to life, body or health or due to the violation of essential contractual obligations. However, the claim for damages for the slightly negligent violation of essential contractual obligations is limited to the foreseeable damage typical for the contract and only up to the amount of the purchase price, unless liability is due to injury to life, body or health. The online shop is liable to the same extent for the negligence of vicarious agents and representatives.

The regulation of the preceding paragraph (8.1) extends to compensation for damages in addition to performance, compensation for damages instead of performance and claims for compensation for wasted expenses, regardless of the legal basis, including liability for defects, delay or impossibility.

11. Data Protection

The regulations in our data protection declaration apply to data protection.

12. Copyright

KLEEN-TEX assumes no liability for any third-party logos, images and graphics provided by the customer. By ordering and sending these images and graphics, the customer declares that he is either the intellectual creator of them himself or that he has the consent of the authorized party to use them or that he has the copyright of the relevant licensors.

All photos, logos, texts, reports, scripts and programming routines shown on these pages, which are our own developments or have been prepared by us, may not be copied or used in any other way without our consent. All rights reserved. Through his purchase offer, the purchaser confirms that the drafts, samples, designs, logos, trademarks or logos and lettering provided by him may be used without restriction, in particular that any necessary third-party consents have been obtained. He further assures that the KLEEN-TEX company will not be held liable for copyright infringement due to the use of these documents or that he will hold KLEEN-TEX company harmless in the event that third parties assert against these copyright infringements.

13. Miscellaneous

We have no influence if raw materials are removed from the range by our suppliers and are therefore no longer available or have their type and design changed. If the supplier offers us a replacement item, we will inform you. Your statutory rights are unaffected.

All products offered in the shop are mostly handmade. We therefore reserve a size and colour tolerance of +/- 5%.

14. Links on our pages

We hereby expressly distance ourselves from the content of linked pages on our homepage. This declaration applies to all links on our website.

15. Validity of the General Terms and Conditions

With an order, the general terms and conditions of the online shop are accepted. If a provision of these general terms and conditions is invalid, for whatever reason, the validity of the remaining provisions remains unaffected. Austrian law applies as agreed.

16. Provider identification imprint

Kleen-Tex Industries GmbH
Fürhölzl 2
6341 Ebbs

Commercial register: LG Innsbruck, HRB 52282k
VAT number: ATU 32251700
As of: November 2018

If you have any questions or complaints, please contact our customer service: 

Tel: +43 / (0)5372 / 61380
Fax: +43 / (0)5372 / 61380 - 49