Information on exercising the right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must
Kleen-Tex Industries GmbH
Tel: +43 / (0)5372 / 61380
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You will immediately receive confirmation from us of receipt of such a revocation.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back to Kleen-Tex Industries GmbH, Fürhölzl 2, 6341 Ebbs, E-mail: firstname.lastname@example.org
Tel: +43 / (0)5372 / 61380
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s) - Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
(*) Delete what is not applicable.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we will use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. In no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
If you cannot return the service received to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation. This does not apply to the transfer of items if the deterioration of the item is solely due to their inspection - as would have been possible in a store.
Furthermore, you can avoid the obligation to pay compensation for deterioration caused by the intended use of the item by not using the item as your own property and refraining from anything that would impair its value.
You do not have to pay compensation for any deterioration caused by the intended use of the item. You are only liable for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, characteristics and functionality of the goods.
We will bear the costs of returning the goods if you use the return label provided by us to initiate a return or if you contact our customer service. Otherwise, you must bear the return shipping costs.
Exclusion/extinction of the right of withdrawal
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
In the case of delivery of standard mats, this cancellation period does not end before the conclusion of the contract or receipt of the goods by the recipient (or in the case of recurring delivery of similar goods, not before receipt of the partial delivery) and also not before fulfillment of our information obligations, for customers in Germany in accordance with Section 312c Paragraph 2 of the German Civil Code (BGB). in conjunction with §1 Paragraph 1, 2 and 4 BGB-InfoV as well as our information obligations in accordance with §312e Paragraph 1 Sentence 1 BGB in conjunction with §3 BGB-InfoV. or for customers in Austria in accordance with Sections 5e and 5d of the Austrian Distance Selling Act.
The right of withdrawal does not apply to online contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Or that are manufactured according to customer specifications (sampling) or that are not suitable for return due to their nature (personalization of the goods).
Your right of cancellation will also expire prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of cancellation.
Please fill out the form online or by hand. Please send it to us by email, post or fax. Only through this form can we check and guarantee your right to withdraw. Thank you.