WARRANTY TERMS
Dear Customer,
We (Kleen-Tex Industries GmbH, Fürhölzl 2,6341 Ebbs, Austria) hereby grant you a manufacturer's guarantee on our product family. We offer different guarantee periods for different product groups, which you will find listed in detail below:
Product groups: wash+dry Design, wash+dry Decor, wash+dry Monocolour, wash+dry Trendcolour, wash+dry Eco:
For these product groups, we grant our customers a manufacturer's guarantee of 5 years from the date of purchase throughout Europe. To receive warranty service, customers must retain the original receipt or invoice and present it to us when claiming the warranty.
If manufacturing or material defects occur during the warranty period that impair functionality, we will replace the defective goods with defect-free goods free of charge. Any shipping and transport costs incurred must be borne by the customer. In the event of defective goods, please contact our customer service at hello@wash-and-dry.eu In order to ensure the fastest possible service, we would like to ask you to also send us a detailed description of the cause of the damage and photo documentation. Please always provide us with the manufacturing code (barcode on the back of the mat) or take a photo of it.
This guarantee does not apply to wear and tear due to normal use, damage caused by improper use, such as cutting, punctures and other violent, physical or chemical influences for which we are not responsible, nor to incidental or consequential damage.
The statutory warranty claims for subsequent performance, withdrawal or reduction and compensation for defects, as well as the statutory product liability claims, exist in full in addition to our guarantee and are not restricted by the guarantee.
Product groups: DUNE, MATSMITHS, Cape Cod, Kleen-Car
For these product groups, we grant our customers a manufacturer's guarantee of 2 years from the date of purchase throughout Europe. To receive warranty service, customers must retain the original receipt or invoice and present it to us when claiming the warranty.
If manufacturing or material defects occur during the warranty period that impair functionality, we will replace the defective goods with defect-free goods free of charge. Any shipping and transport costs incurred must be borne by the customer. In the event of defective goods, please contact our customer service at hello@wash-and-dry.eu In order to ensure the fastest possible service, we would like to ask you to also send us a detailed description of the cause of the damage and photo documentation. Please always provide us with the manufacturing code (barcode on the back of the mat) or take a photo of it.
This guarantee does not apply to wear and tear due to normal use, damage caused by improper use, such as cutting, punctures and other violent, physical or chemical influences for which we are not responsible, nor to incidental or consequential damage.
The statutory warranty claims for subsequent performance, withdrawal or reduction and compensation for defects, as well as the statutory product liability claims, exist in full in addition to our guarantee and are not restricted by the guarantee.
